Return & Refund Policy


Last updated: September 15, 2026

At CORRECTURE, we want you to feel confident when you shop with us. If your order does not work out, this Return & Refund Policy explains when you may request a return, how to start the process, and what to expect once your return is received.

Please read the following information before sending an item back.

Returns

We accept eligible returns within [30 days] of delivery.

To qualify for a return, your item must:

  • Be in its original condition

  • Be unused or gently handled and suitable for resale

  • Include all original accessories and components

  • Include the original packaging where required

  • Not show signs of damage caused by improper use, accidents, or unauthorized modifications

  • Be accompanied by your order information or proof of purchase

Because CORRECTURE is a personal beauty device, products that have been used extensively may not be eligible for return for hygiene and resale reasons.

If you are unsure whether your order qualifies, please contact us before shipping the product back.

How to Request a Return

Please contact us at [customer service email] before sending your product back.

Include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos or video of the product if it arrived damaged or defective

Our customer service team will review your request and provide return instructions if your order is eligible.

Please do not send a product back to the return address on your shipping label or package without receiving return instructions from us first.

Damaged or Defective Products

Please inspect your order when it arrives.

If your CORRECTURE Beauty Roller arrives damaged, defective, or with missing parts, contact us as soon as possible at [customer service email].

Please include clear photos or a short video showing the issue, along with your order number. This helps us review the problem and determine the best solution.

Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.

Damage caused by misuse, accidental damage, unauthorized repairs, or failure to follow the product instructions may not qualify for a refund or replacement.

Incorrect or Missing Items

If you received the wrong product, an incomplete order, or an item is missing from your package, please contact us at [customer service email].

Provide your order number and a description of the issue. We will review the order and work with you to resolve it.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been damaged through misuse or improper handling

  • Products that have been modified or repaired without authorization

  • Items returned without the required accessories or components

  • Items that do not meet the condition requirements stated in this policy

  • Orders returned after the applicable return period

If you are unsure whether your item qualifies, please contact us before returning it.

Return Shipping

Unless the item was received damaged, defective, incorrect, or there was an error on our part, return shipping costs are the customer's responsibility.

For approved returns caused by an incorrect, damaged, or defective order, we will provide further instructions regarding return shipping.

Original shipping charges are [non-refundable / refundable in eligible cases] according to the terms of your order and applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow [5–10 business days] for the refund to appear in your account after it has been processed. Your bank or credit card provider may require additional time to post the funds.

A refund may be reduced or denied if the returned product does not meet the conditions outlined in this policy.

Sale Items and Promotional Discounts

If you purchased CORRECTURE using a promotional offer or discount, the refund will be calculated based on the amount actually paid for the returned item.

Discounts and promotional offers may be subject to additional terms stated at the time of purchase.

Exchanges

[CORRECTURE does / does not] offer direct exchanges.

If direct exchanges are not available, customers may return an eligible product according to this policy and place a new order separately.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at [customer service email].

We cannot guarantee that a cancellation can be made once an order has entered processing or has already shipped.

If an order cannot be canceled before shipment, you may request a return after delivery, provided the order meets the requirements of this Return & Refund Policy.

Refund Delays

If you have been notified that your refund was processed but you do not see it in your account, first check with your bank or credit card provider.

If the refund still does not appear after the applicable processing period, contact us at [customer service email] so we can help you check the status.

Important Product Care

CORRECTURE Beauty Roller products should be used according to the instructions provided with the product.

Please keep the device, accessories, and packaging in good condition if you think you may need to return your order. Missing components or damage caused after delivery may affect return eligibility.

Contact Us

If you have questions about a return, refund, damaged order, or replacement, please contact us:

Email: [customer service email]

Brand: CORRECTURE

We are happy to help with questions about your order and the return process.

CORRECTURE reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.